Previous incidents

May 2023
May 29, 2023
1 incident

Editor Collaboration Server is down

Downtime

Resolved May 29 at 10:47pm AEST

Editor Collaboration Server recovered.

1 previous update

April 2023
Apr 20, 2023
1 incident

GraphQL API Server is down

Downtime

Resolved Apr 20 at 02:30pm AEST

GraphQL API Server recovered.

1 previous update

Apr 10, 2023
1 incident

Editor Collaboration Server is down

Downtime

Resolved Apr 10 at 04:16pm AEST

Editor Collaboration Server recovered.

1 previous update

Apr 02, 2023
1 incident

GraphQL API Server is down

Downtime

Resolved Apr 02 at 07:16pm AEST

GraphQL API Server recovered.

1 previous update

March 2023
Mar 30, 2023
1 incident

Customer Sites is down

Downtime

Resolved Mar 30 at 06:14pm AEDT

Event Report: CDN Service Downtime

Date: March 30, 2023

Summary:

On March 30, 2023, our CDN (Content Delivery Network) service experienced a downtime from 6:41:18 AM UTC to 6:46:17 AM UTC, lasting for approximately 5 minutes. The downtime occurred during an attempt to resolve a redirection issue. Due to an error in our automatically generated configuration files, the service could not start properly, which led to the disruption.

Initial Issue:

The primary objective...

2 previous updates

Mar 20, 2023
2 incidents

GraphQL API Server and Websocket Server are down

Downtime

Resolved Mar 20 at 04:45pm AEDT

GraphQL API Server recovered.

3 previous updates

Backend Server Scheduled Maintenance

Maintenance

Resolved Mar 20 at 01:15am AEDT

Backend will be down for 5 minutes as we upgrade our instance.

Mar 06, 2023
2 incidents

GraphQL API Server, Editor Collaboration Server, Websocket Server , and 1 oth...

Resolved Mar 06 at 01:05am AEDT

Scheduled maintenance

3 previous updates

Backend Server Scheduled Maintenance

Maintenance

Resolved Mar 06 at 01:57pm AEDT

Backend will be down for 4 minutes as we upgrade our instance